"I'm a customer care officer working for Jobcentre Plus, part of the Department of Work and Pensions. Having opened up the office, I was heading to my desk when my foot became entangled in some loose cables that were trailing from a computer to the floor. As a result, I tripped and fell sharply onto the corner of a desk. I ended up with fractured ribs and injuries to my neck, shoulders and arms.
"There had been some building renovation work the night before and the wires had not been tidied up afterwards. My accident has proved that they can be hazardous, even in the relative calm and quiet of an office environment.
"I'm a representative and member of the PCS union and decided to call upon the union's services to help me. They work closely with Thompsons Solicitors and they put me in contact with a legal team. I was appointed a personal injury specialist.
"I was able to provide them with photographic evidence and they subsequently helped me with medical evidence to prove that the injuries were serious enough to warrant a claim for damages.
"My employer admitted liability, so it was simply a case of negotiating the right level of damages. Thompsons were absolutely brilliant. They were with me every step of the way. They set a very high standard of legal professionalism and I will certainly recommend their services to others should the need arise."