Emma Carter is an experienced member of Thompsons Solicitors’ industrial disease team based in Manchester and covering the north west of England.

Emma’s cases cover noise-induced hearing loss (NIHL), hand-arm vibration syndrome (HAVS), repetitive strain injury (RSI), dermatitis and work-related stress. Other claims are made under the Control of Substances Hazardous to Health Regulations (COSHH). A number of Emma’s clients are suffering from carpal tunnel syndrome (CTS) a painful condition which can result in numbness in the fingers and the hand.

Emma has over 20 years’ case handling experience, having started at Thompsons when she was 17.

Emma derives great satisfaction from recovering the maximum compensation for injured people, whether through negotiating with the defendant’s representatives or through court proceedings.

Emma values Thompsons’ reputation for working closely with unions to achieve justice for their members. She also values the firm’s insistence on working on behalf of the injured party and never for their insurance companies. 

In her spare time Emma likes to cook and go to the theatre. She is also a follower of Formula One racing.


One of Emma’s clients had to stop work because of pneumoconiosis contracted as a result of nearly three decades of exposure to aluminium dust and welding fumes. His period of exposure was from 1987 to 2016 and the claims were made against two employers for whom he worked as a grinder/fettler. Identifying the defendants was complicated due to a number of name changes over the years. Emma’s case was that the employers failed to provide safe equipment or working conditions, but the defendants strongly denied liability and court proceedings were issued. 

Medical opinion was obtained by both parties, but the evidence was more favourable to the client and the employers made an offer of £147,000.

Advice from leading counsel was obtained and following further negotiations £167,000 in provisional damages were obtained on the basis that the client can return to court for further compensation should his condition deteriorate.

Another of Emma’s clients, who suffered from a nut allergy, was given a macaroon made with almond flour for afternoon tea at a hotel. She told the staff on three occasions that she had the allergy and was assured the food served would not contain nuts.

The client suffered an allergic reaction, suffering from breathing difficulties which lasted a couple of weeks.

A complaint was made against the hotel, but despite several letters and phone calls it failed to acknowledge the claim or refer it to their insurers. 

Court proceedings were issued and the hotel’s insurers made an offer of £1,000. Following negotiations an increased offer of £1,300 was accepted.

In another case, an electrical jointer who worked for Scottish Power from 1986 until 2014 contracted dermatitis after his hands came into contact with paraffin, epoxy resin and PF solvent wipes. He had to dig the holes to get to cables and worked in very dirty and wet conditions. His employers failed to provide him with adequate gloves.

The condition meant that he could not continue working as a jointer and he took up a management offer to work in a lower paid job in a warehouse.

Court proceedings were issued after the defendants failed to confirm an initial admission of liability and a defence was filed which amounted to an outright denial of responsibility. The defendants argued that the claim was out of time, but evidence was obtained which supported Emma’s client. 

An initial offer of £15,000 in compensation was rejected and Emma eventually secured £65,000 for her client.


“Emma Carter was professional at all times, she was supportive and took the time to explain to me what would happen and when. She was supportive during the time I was writing my witness statement and helped me with the relevant evidence I needed to resolve my case. I appreciate all that Emma did to remove the stress from the situation.”